Frequently Asked Questions.
We have put together a list of questions and answers to learn more about our platform, the customer, delivery rider and the merchant app. If you are unable to find an answer here to your question here, please send us a message and we will respond as soon as we can.
General Information
Scoco Delivery is a convenient platform that connects customers with a variety of restaurants and stores in their area, allowing them to browse menus or product listings, place orders, and have their items delivered right to their doorstep.
The app works by providing users with access to
a curated selection of restaurants and stores,
where they can browse offerings, select items,
customize orders, and complete transactions
securely through the app.
Once an
order is
placed, it is dispatched to the merchant for
preparation and delivery to the customer's
location.
Scoco Delivery continues to expand to many cities around the globe. The easiest way to know if we are available in your area is to download our app or if you are a merchant or rider, begin the partner application process.
Restaurants and stores interested in joining our
platform can sign up as merchants through our website
We welcome new partners and provide support and
guidance to help merchants get started and grow
their business through our platform.
As an innovative platform, we provide our
customers with the ability to place orders from
restaurants and stores using voice recorded
messages through a feature called Voice
Orders.
For example, you can place an order by sending a
Voice Order saying "Can I get two of your
finest wines for a birthday party?". The
restaurant or store will create a Custom Order
for you to check, edit and confirm.
A Custom Order is simply an order a restaurant
or store creates for you based to your
preferences expressed in a voice recorded
message.
Our platform is open 24/7 to our customers and partners. However, we allow our delivery and merchant partners to choose their own work schedules so they might be closed at some point.
Orders
Our app offers a diverse range of options,
including food and beverages from restaurants,
as well as groceries, household essentials, and
retail products from stores.
Whether you're
craving a meal from your favourite restaurant or
need to shop for everyday items, our app has you
covered.
Yes, delivery is available for all orders placed through the app.
Delivery times may vary depending on factors such as the merchant's location, order volume, and traffic conditions. Typically, deliveries are completed within a reasonable timeframe, with estimated delivery times provided at the time of checkout.
Our app accepts various payment methods, including credit/debit cards, Mobile Money, Scoco Cash, and cash on delivery. You can securely enter your payment information during checkout, and your payment will be processed once the order is confirmed.
Yes, our app provides real-time order tracking
and updates, allowing you to monitor the status
of your order from the moment it's placed until
it reaches your doorstep.
You'll
receive
notifications at each stage of the process to
keep you informed every step of the way.
Many merchants offer options for customization
and special requests to accommodate dietary
restrictions, allergies, or personal
preferences.
You can specify any
special
instructions or requests for your order during
the checkout process, and the merchant will do
their best to accommodate your needs.
If you have any questions or encounter any issues with your order, our customer support team is available to assist you. You can contact us via our website, or through the app's built-in support feature, and we'll promptly address any inquiries or concerns you may have.
Scoco Package
Scoco Package allows you to request for a delivery rider to transport your items from one place to the other while tracking the progress of your delivery in real-time.
First, you need to fill in the details of your order which includes the pick up and drop off addresses, and recipient details. We will instantly connect you to the nearest available delivery rider right on the app. Then you meet the delivery rider with your item for delivery and that's all. You can monitor the progress of the delivery in real-time on a map on the app.
All items sent via Scoco Delivery must be items
permitted by state law and regulations.
Violations of this will be reported to the
authorities and will lead to the termination of
your account.
Detailed instructions for a successful item
delivery are given for you to review and accept
which
includes item weight and value
limits prior to creating
your order.
Your package will most likely not be
delivered if you do not adhere to those
instructions.
The pick up and delivery of your order can be tracked on a map with estimated time of arrivals on the app.
Your items are delivered on the same day and in
a few minutes depending on the distance between
the sender and the recipient.
We provide detailed information on the distance
and
estimated delivery time in real-time on the app
prior to creating your order.
If you encounter any issues with your item
delivery, such as delays, damaged items, or
missing packages, it's essential to contact us
as soon as possible.
We will assist
you in
resolving the issue and ensuring that your
item reaches its destination safely and on
time.
Voice Orders
Voice Order is an innovative feature on the Scoco
Delivery App that allows users
to place orders from restaurants and stores
using voice-recorded messages.
Instead of typing
out your order, you can simply speak into your
phone and let the restaurant or store create a
custom order for you.
Navigate to the restaurant or store's profile on
the app. On the upper right corner is a button
with a microphone icon. Simply tap on it and
record
your message explaining what you're looking for.
Try something like, "Can I get two of your
finest wines for a birthday party?". The
restaurant or store will create a custom order
for you to check, edit and confirm.
Voice Order allows users to place orders for food from restaurants as well as purchase items from stores. Whether you're craving a specific dish from your favourite restaurant or need to restock groceries from the store, Voice Order makes it easy to place orders using voice messages.
Voice Order is available for all stores and restaurants on the app.
After sending a Voice Order, the restaurant or
store will create a custom order and send it to
you on the app to peruse.
You can then remove some of the suggested items
or increase the quantity.
Yes, you can. Voice Orders are similar to normal orders on the app except that in this case, the restaurant or store creates the order for you.
Delivery Partners
To become a delivery rider with us, simply visit our website and navigate to the "Sign up to deliver" section. From there, you can fill out an online application form with your personal details and relevant information. Once your application is submitted, our team will review it and contact you with further instructions.
Common requirements typically include
having a valid photo ID, access to a
scooter or bike, a smartphone with GPS
capabilities, and the ability to pass a
background check. Additional requirements may
apply, so be sure to check our website for
specific details.
You must be 18 years and above in order to
apply.
While previous delivery experience is beneficial,
it is not always required. We welcome applicants
from diverse backgrounds and provide training
and support to help you succeed as a delivery
rider.
As long as you meet the basic
requirements and are willing to learn, we
encourage you to apply.
As a delivery rider, you'll enjoy flexible
working hours that allow you to create your own
schedule. Whether you're looking for full-time
or part-time work, you can choose the hours and
days that best fit your
availability.
With our
platform, you have the freedom to work as much
or as little as you like.
As a delivery rider, you'll receive orders and
manage deliveries through our dedicated rider
app. The app will notify you of incoming orders,
provide directions to the pickup and drop-off
locations, and allow you to communicate with
customers and support staff.
It's
your
all-in-one tool for efficient and seamless
delivery management.
Delivery riders typically receive payment for their services on a weekly basis. Payments are usually made via direct deposit or through the rider app. Specific payment details and schedules will be provided during the onboarding process.
The safety and well-being of our delivery riders
are paramount. We provide comprehensive safety
training and guidelines to all riders, as well
as access to safety equipment such as helmets
and reflective gear.
Additionally,
our rider app
includes features for real-time tracking,
emergency assistance, and communication with
support staff to ensure a safe and secure
delivery experience.
If you have questions or encounter any issues
while working as a delivery rider, our dedicated
support team is here to help.
You
can reach out
to us via phone, email, or through the rider
app's built-in support feature. We're available
to assist you with any inquiries or concerns you
may have, so don't hesitate to reach out.
Merchant Partners
Listing your restaurant or store on our platform
is easy! Simply visit the "Become A Merchant"
section of our website, click on the sign up
button and
fill out the online registration form.
Once
submitted, our team will review your
application, and upon approval, you'll gain
access to our platform to start showcasing your
offerings to customers.
We welcome a wide variety of restaurants and
stores to join our platform, including but not
restaurants of all kind, grocery stores, cold
stores,
wine shops, pharmacies and gift stores.
Whether
you
offer food, beverages, groceries, or retail
products, we'd love to partner with you to
expand your reach and grow your business.
It's completely free to get started on our platform. We however charge a small percentage of each earnings you make on the app. This is calculated and made explicit to you on the app.
As a registered merchant, you'll have access to
a dedicated dashboard where you can manage your
menu or product listings, update prices, add new
items, and make changes as
needed.
Our
user-friendly interface makes it easy to keep
your offerings up-to-date and showcase your best
products to customers.
Orders from customers are typically processed
and fulfilled through our platform. When a
customer places an order, you'll receive a
notification through our merchant
app.
You can
then prepare the order according to
the customer's specifications. When you're done,
we provide you with a single button to request
for the nearest available delivery partner to
deliver the other.
We pride ourselves on offering excellent support and assistance to our merchant partners. Whether you have questions about using our platform, need help optimizing your listings, or require technical assistance, our dedicated support team is here to help.
Our platform provides detailed analytics and reporting tools that allow you to track sales, monitor performance, and gain insights into customer behaviour. You can view metrics such as order volume, revenue, customer demographics, and more to help you make informed decisions and grow your business.
Yes, as a merchant, you have the flexibility to create and offer promotions, discounts, and special deals to customers through our platform. Whether you're running a limited-time promotion or offering loyalty rewards, our platform makes it easy to attract customers and drive sales with targeted marketing campaigns.
